Frequently Asked Questions by some of our customers and users.
How long does it take for Toneshosting to process my application and set up my account?
Generally, if all of your billing information is in order, it should take less than 24 hours to set up your account.
Who do I contact in case of a billing problem?
In the unlikely event of a billing problem, or to cancel your account, please e-mail sales at toneshosting.com
What control panel is offered with your hosting packages?
All sites come equipped with CPANEL.
How do I access my CPanel website control panel?
Navigate to http://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name. Enter your user-name and password.
Can I select my own user account name?
Your main account user name is automatically generated. If you require a specific user-name this information must be given prior to account creation. We will try our best to accommodate you.
I have been notified that my account has been set up but my site is still not active?.
If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.
What DNS should my domain name point to?
Your welcome e-mail will detail which of our DNS servers you should point your URL to. However, all virtual hosting accounts point to:
1: ns1.toneshosting.com
2: ns2.toneshosting.com
What version of software are you running?
To view the current version of software we have installed on our servers, take a look HERE
Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.
Do you support mySQL?
Yes. We run mySQL server version 4.1.22.
How can I edit a mySQL database table without creating an application?
Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.
Do you support CGI/Perl scripts?
Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.
What path name should I use for CGI/PERL scripts?
You may use either #!/usr/bin/perl -or- #!/usr/local/bin/perl Both will work!
How do I access webmail for my server?
All sites are equipped with web based e-mail. This is all explained in your welcome e-mail.
How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML
Will you place any ads on my site?
Not at all. We do not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.
Will I be able to send and receive e-mail through toneshosting?
Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities.
We will be adding to this FAQ soon as more of our clients ask questions.
